All orders placed with a minimum order value of €250,- include packaging and transport in the Netherlands. For orders with an order value of less than €250,-, transport costs will be charged. We have appealing transport rates for Belgium and de Waddeneilanden. Orders can be placed online through our webshop or you can email us at email@example.com. For quotation requests or general questions, please contact our sales department via firstname.lastname@example.org or 0031 (0) 172-235 990.
For the delivery of our products we work together with Dobbe Transport and UPS. Delivery by Dobbe Transport is on the indicated delivery date between 08:00 and 18:00 unless a time delivery has been requested. After your order has been processed and picked up, you will receive an e-mail via Dobbe Transport with the status of your delivery and an expected delivery time. Someone must be present to receive the goods. If we cannot deliver the order, we are forced to pass on the costs of the 2nd delivery to you.
If you have ordered too many or ordered the wrong products, you can return them by filling in the general RMA form. Read the conditions carefully and then fill in the general RMA form. This way you are assured of a faster processing of your return notification.
After you have completed the above RMA form, one of our employees will contact you with a confirmation. If you have any questions about your return notification in the meantime, please feel free to contact us at 0031 (0) 172-235 990 or email@example.com
Do you have complaints or do you receive reports of a defective inverter? For this you should contact the supplier immediately. SolarEdge and GoodWe have their own return service policy. Follow the steps below to report your complaint.
The following manufacturers have their own return service policy: