Shipments & Returns

Shipping costs

All orders from €250,- will be delivered for free within the Netherlands, with the exception of the Wadden Islands.

For all orders with an order value of less than €250,- €45,- transport costs will be charged.

If you have any questions about transport costs, please contact us on 0031 (0)172- 235 990 or info@vdh-solar.nl.

Shipping

For the delivery of our products, VDH Solar works together with Dobbe transport and UPS.

Delivery by Dobbe transport is on the indicated delivery date between 08.00 and 18.00 unless a timed delivery has been requested.

After your order has been processed and picked up, you will receive an e-mail via Dobbe with the status of your delivery and an expected delivery time.

Someone has to be present to receive the goods.

Returns

If you have ordered too much or ordered the wrong products, you can return them by filling in the general RMA form.

Conditions for returning wrong or overordered products:

The buyer is obliged to check the delivered products immediately upon receipt. Any defects found must be reported to VDH Solar within 48 hours;
Urgent delivery of your products is only possible if you have notified VDH Solar of any defects within 24 hours after receipt of the products;
Returning products is only possible if the product is still in its unopened & original packaging, the product has not been used or damaged, and you are in possession of the original purchase invoice;
Costs for returning a product are 25% of the order amount with a minimum of €75,-. This includes transport costs up to an EURO/Block pallet.

Click here for the general RMA-form.

Heeft u producten ontvangen, die defect zijn? Vul dan het RMA formulier hieronder in.

Have you received products that are defective? Please fill in the RMA form below.

Please report your return for defective products below:

The following manufacturers have their own return service policy:

Goodwe

Please contact Goodwe.
Create your service ticket here.

SolarEdge

Please contact SolarEdge to report a problem.
Create a case on the support portal here.
If you do not have a SolarEdge account, please click here to register.

Support

Do you have any questions?

Our sales team is at your service

call 0172 235 990 or mail us

VDH Solar Groothandel B.V. is the total supplier for complete solar panel installations.

As a total supplier, VDH Solar has a wide range of A-brand solar panels, inverters, mounting systems, and accessories such as monitoring and cabling. As an experienced partner VDH Solar likes to think along with you, our team of specialists will gladly give you personal advice. We deliver your order free of charge throughout the Netherlands. For the Wadden Islands and Belgium, we have attractive transport rates.

VDH Solar only supplies certified A-brands, which distinguish themselves in durability, reliability, and user-friendliness. Thanks to our dealerships and exclusive purchasing channels, we are able to realize a very competitive price, a very fast delivery. You can purchase a complete solar energy system, but also, for example, solar panel packages or separate parts composed by us.

Would you rather pay afterwards? At VDH Solar, this is possible. Please feel free to contact us and we will gladly help you.

You can order from us quickly and easily via our Customer Portal. In order to serve you even better, you can place your orders online 7 days a week, 24 hours a day. The customer portal gives you access to our extensive product range.

DOING BUSINESS HAS NEVER BEEN SO DIGITAL

VDH Solar offers full digital support, saving you time and money. This way you can receive your selected net price and stock lists on a daily basis. Moreover, with our digital links and responses, you can place your orders fully automated and you will have insight into order confirmations, delivery times, backorder information, packing slips, serial numbers, and track & trace information.