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Frequently Asked Questions

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Below is an overview of frequently asked questions to help you further. Do you still have questions? Feel free to contact the support department or your account manager. We are happy to help you personally.

Ordering

You can place your order online 24/7 through our web shop www.vdh-solar.nl. You can also email your order to order@vdh-solar.nl

Please contact our sales team at info@vdh-solar.nl or 0172 235 990. One of our staff will assist you further with reapplying for your login details. You can also click "Forgot your password?" when logging in and follow the instructions.

At VDH Solar the rule is: ordered today, is in house the next working day if in stock. Our sales team is available Monday through Thursday from 07:00 to 18:00 and Friday from 07:00 to 17:00 to process your orders. We recommend contacting our sales team at info@vdh-solar.nl or 0172 235 990 if in doubt.

You can place your order online 24/7 through our webshop www.vdh-solar.nl. You can also email your order to order@vdh-solar.nl

Please contact us immediately by phone at 0172 235 990 to cancel your order as soon as possible. If you have already received the order, the order can be returned. For more information on product returns, please see our shipping & returns page. Click here for the shipping & returns page.

VDH Solar delivers only to certified installers affiliated with a solar / installation related industry. Of course it is possible to connect you to a company in your area. Should you be interested in this, please contact our sales team at info@vdh-solar.nl or 0172 235 990.

VDH Solar also delivers its products abroad. When ordering, please indicate where the items may be delivered. Please note that there may be transport costs associated with this. If the order value is above €600,- VDH Solar delivers your order within the Netherlands completely free of charge. For the Wadden Islands, Belgium, Germany and other EU countries we have attractive transport rates.

At VDH Solar it is possible to add a time delivery to your order. Time delivery is only applicable from Monday to Friday:

  1. Time delivery in a 1-hour block: 100 euros
  2. Time delivery in a block of 2 hours: 75 euros
  3. Time delivery in a block of 4 hours: 40 Euros

For Belgium we use the following time deliveries, these are valid from Monday to Friday:

  1. Time delivery in a block of 1 hour: 150 Euros
  2. Time delivery in a block of 4 hours: 80 Euros

If you have any questions about time delivery, please contact our sales team at info@vdh-solar.nl or 0172 235 990.

When ordering, please indicate that you would like to pick up your order. You can pick up your order Monday through Friday between 7:00 am and 5:00 pm . Our address is: Finlandlaan 1, 2391 PV Hazerswoude-Dorp.

At VDH Solar the rule is: ordered today before 16:30 hours, is the next working day in house if in stock. Our sales team is available Monday through Friday from 07:00 to 18:00 to process your orders.

We cooperate with Sluyter Logistics for the delivery of our products. Delivery by Sluyter Logistics is on the specified delivery date between 08:00 and 18:00 unless a time delivery is requested. After your order has been processed and picked up, you will receive an email through the carrier with the status of your delivery and an expected delivery time. Someone must be present to take delivery of the goods. If you are unable to take delivery of the order, we will be forced to charge you for the cost of the 2nd delivery.

If you have any questions about your delivery, please contact sales team at info@vdh-solar.nl or 0172 235 990.

You can have your order delivered to your location. When ordering, specify where the order may be delivered and we will take care of the rest.

VDH Solar unfortunately does not deliver on weekends. However, you can choose a morning delivery on Monday, so you will receive your items in the morning.

Contact our sales team directly by phone at 0172 235 990 to discuss the possibilities.